Frequently Asked Questions

We believe there’s no such thing as a silly question so if you don’t see your answer below then please get in touch via telephone or email – we’re always happy to help!

What Makes SSUK Different To Other AV Companies?
We believe our people make us different. We have an incredibly broad range of products but none of them are unique. What’s unique is the talent, dedication and passion of our colleagues. Your satisfaction is our number one aim.
I’m Not Exactly Sure Of The Products I Need Or The Final Solution Required, Can You Help?
Absolutely! We’re used to working with an undeveloped brief and customers who need help identifying a route to solve their problem. Our Account Managers & Directors love working with clients to explore solutions and will always provide honest advice in the best interest of you, the customer. Our quotations are itemised and are accompanied by a description or schematics showing the solution – we’ll also talk you through them to make sure they meet your needs and you understand the value we’re providing.
If SSUK Didn’t Install My Technology, Can You Still Fix it?
Yes! Our permanently employed team of Service Engineers cover the length and breadth of Scotland, and increasingly further beyond. Our typical response time is less than 72 hours from booking for an ad-hoc break fix service. Give us a call to find out more.
Are Site Surveys & Quotations Charged For?
No! We’ve never charged for a site survey or quotation and don’t think we ever will. Our team are out and about daily all across the country so you probably won’t wait long for a visit.We like to survey even the smallest job so that we know exactly what’s required and there’s no last minute or unexpected costs.
Is There A Showroom Where I Can See The Products in Action?
By appointment only we can arrange access to our Hillington office which has a broad range of meeting room technology installed and we can arrange demonstrations of specific products at our office or at a venue to suit you. Our partner organisations have demo facilities across Scotland and London so no matter what tech you need to see we and where you need to see it we can arrange this.
I Want To Buy Technology On A Supply Only Basis, Can You Help?
We have access to virtually all AV technologies and routinely sell products on a supply only basis. Whether you already know what you’re after or would like some expert advice choosing your technology then call now to speak to one of our friendly and knowledgeable team.
What Health & Safety Accreditations Do You Hold?
As a company we are Constructionline accredited and have Safety Schemes In Procurement certification also. Our engineers are all Asbestos Aware, CSCS Card Holders and have a plethora of other H&S qualifications. We’d be delighted to supply you with full details upon request.
Do You Offer User Training?
All of our installations are offered with a free of charge run through and basic training session so you can get operational right away. If you, or we, think additional training is required then we’ll either build this into our quotation or arrange a follow up, in-depth training session. We can also provide training for technology we didn’t install. Either through our in-house trainers or industry partners.
Question still not answered? Please drop us an email or give us a call, We're only too happy to help! Contact Us